Centro de ayuda
How to activate Multi-Forward?
If you want to activate Multi-Forward just go to Admin > Phone and click on the source name
A new window will pop up and you will be able to see the Multi-Forward option
When you click on Add New you have the option to add multiple phone numbers that will ring if the customer calls the virtual number
When you click on Phone a drop-down menu will show where you can pick between 3 options
When you choose Phone you can type in the number you want to ring, if you click on User you can select the user from the system that has a number added under their account and if you click on Group you can select which department should get those calls, for example, if you pick Sales Reps anyone who has their title under Users as Sales Rep will get the call as long as their phone number is added on their account.
*You can add up to 5 different numbers and be aware that the Multi-Forward will not work if there are any extensions added for that virtual number
Once you are done click on blue button Save Changes
A new window will pop up and you will be able to see the Multi-Forward option
When you click on Add New you have the option to add multiple phone numbers that will ring if the customer calls the virtual number
When you click on Phone a drop-down menu will show where you can pick between 3 options
When you choose Phone you can type in the number you want to ring, if you click on User you can select the user from the system that has a number added under their account and if you click on Group you can select which department should get those calls, for example, if you pick Sales Reps anyone who has their title under Users as Sales Rep will get the call as long as their phone number is added on their account.
*You can add up to 5 different numbers and be aware that the Multi-Forward will not work if there are any extensions added for that virtual number
Once you are done click on blue button Save Changes
