Opt Out

When a customer requests to stop receiving text messages from you, the system will automatically remove them from any automation lists. There are various keywords the systems listens for in order to unsubscribe leads from any text messages. 

Keep in mind:

• If the lead reaches out to you again in the future with an inbound message, they will be removed from the Do Not Message list. 
• If you send a message directly from the messenger to the customer, they will still receive the message - however, they will not receive any automated messages.

If you want customers to receive an Opt-Out message you can Enable it by going to Admin > Phone > Settings and changing the Status



Under the Preset you can change the message customers receive

Once you are done click on Save Changes in the bottom left

*If you want to use certain tags in your preset just click on Tags In Phone System you have at the bottom of the window to see which tags you can use