WhatsApp

How to integrate WhatsApp into Goxee so that you can use your Goxee Phone numbers to communicate directly with WhatsApp from your CRM messenger.

Under Phone > WhatsApp Setup

Follow the on-screen Facebook instructions
Add a new number (Add the main Goxee number from your Phone System)
Add new payment method in Facebook, if one is not added already. (Facebook charges a minimal fee for WhatsApp messages ONLY if those messages are sent more than 24 hours after the last time the customer messaged you.)

Go to Facebook business settings (Gear Icon)

If you haven’t verified your business yet:
Under Accounts > WhatsApp Accounts > Business verification > Start verification > Follow Facebook Instructions
(Click on the three dots in the top right of the page and select WhatsApp Manager)

In Goxee, go to: Integrations > WhatsApp > Connect and follow the instructions.|

Go to Admin > Phone > Click on Grey WhatsApp icon on the phone number which you registered to verify it.

Once it turns green, WhatsApp has been fully connected.
If the icon did not turn green, check that the phone number has been registered properly in Facebook, in your WhatsApp Manager.

After adding your main Goxee line and verifying it, you should do the same with the rest of your virtual Goxee Numbers. Adding them one by one through your Facebook > WhatsApp Manager and verifying them one-by-one from your Goxee Phone.

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