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Video Calls

Every question.Face to face.

Goxee message screen with the selected Mercedes-Benz GLE 350 vehicle link.2026 Mercedes-Benz GLE 350 #78174 Link
Goxee video-call interface with independently replaceable demonstration video windows.

Built for your dealership

Better conversations.Stronger follow-through.

Show vehicles in HD. Keep recordings and transcripts in your CRM. See how your salespeople are connecting with customers.

Recordings in your CRM

Keep call recordings and transcripts in your CRM, so salespeople can pick up where the conversation left off.

See how your team connects

Review call counts and connected time by salesperson to understand activity and help your team improve.

Show the details in HD

Give customers a clear look at the vehicle with high-definition video, wherever they are shopping.

Start the deal before the visit.

Show the vehicle live. Show customers the vehicle without a trip to the lot. Answer their questions while they see the details for themselves.

Reach available salespeople. Connect shoppers with available salespeople during dealership hours. Go Offline whenever you need a break.

Include the decision-makers. Bring the decision-makers into the same conversation, wherever they are, so everyone can see the vehicle and get their questions answered.

Move the sale forward. Guide customers to the next step. Share a finance application or trade-in form while you stay connected to answer questions.

Bring in a manager. Bring your sales or finance manager into the call to address concerns and help the customer move forward.

Let customers choose. Let customers see the vehicle without being on camera, while they keep talking with your salesperson.

Control who can call. Keep unwanted callers from coming back. Block them after a video call to prevent future video calls.

Phone

Your dealership.Connected.

Give your salespeople the context to start a better conversation. Share details while you talk, bring in a sales manager, and keep the next step moving with a follow-up message after the call.

Know your caller

See the vehicle they want, previous conversations, and a suggested next step. Start with the customer context already in Goxee.

Text while you talk

Send the vehicle, a history report, directions, or a finance application while you stay on the call to answer questions.

Add someone. Or transfer.

Bring another salesperson or manager into the conversation, or transfer the call when they're the right person to continue.

Follow up after the call

Open a message directly from the post-call prompt. Share the next step while the conversation is still fresh.

Voice Agent coverage

Assign Voice Agent to a phone line or extension to answer when your salespeople can't pick up. Keep your business hours and routing in control.

Learn More

Assign and route

Auto Assign gives the lead to the salesperson who answers. When the customer calls again, Auto Route reconnects them with their assigned salesperson.

Ring your way

Ring salespeople together or one after another in your preferred order. Give incoming calls a clear path to an available salesperson.

Recordings & transcripts

Replay recorded calls and read available transcripts to review customer questions, coach your salespeople, and prepare for the next conversation.

Know the source

Hear which advertising source or dealership number the customer called. Give your salespeople useful context before they begin the conversation.

Coverage on your terms

Set your dealership’s business hours and respect approved time off. Route calls to Voice Agent when your salespeople are unavailable to answer.

One lead. One workspace.

Keep each lead’s calls, messages, recordings, and available transcripts in CRM Messenger. One workspace keeps the entire conversation together.

Every call.
A step closer to the sale.

Jennifer, the blonde shopper in a black top, calls the dealership from her kitchen.
Extensions

Give every call a clear direction. Welcome customers with your dealership’s greeting, then let them reach Sales, request directions by text, or leave a voicemail through your extensions.

Your call stays with you. Look up inventory and customer information while the call remains active in Goxee. Help the customer without putting the conversation on hold.

The salesman in a blue Honda polo answers Jennifer's call at his showroom desk.
Auto AssignAuto Route

One introduction. A familiar voice. Jennifer’s first call connects her with a salesperson who becomes responsible for her lead. When she calls again, Goxee routes her back to that salesperson, so she can pick up where they left off.

The right link. Ready to send. Choose directions, a finance application, a trade-in form, or a test-drive request from one menu while you guide the customer through their next step.

The same salesman stands beside the front corner of the white Honda CR-V, answering Jennifer's questions by phone.
Callee Message

Know the source before you answer. Callee Message tells your salesperson which advertising source or dealership number the customer called. Start with that context, then focus on their vehicle and questions.

Jennifer reads her phone and picks up her bag in the same kitchen, preparing to visit the dealership.
Directions

Help them find your dealership. Customers can request directions through an extension and receive them by text. They get the information on their phone without needing a salesperson to explain the route.

Jennifer meets the same salesman beside the white CR-V outside the Honda dealership.

Pick up where you left off. Jennifer arrives to meet the salesperson she already spoke with. They can focus on the CR-V and the next step, with less need to repeat the conversation.

Your advertising.A clearer picture.

CarGurus Cars.com AutoTrader
Leads
Sales
Cost per sold lead

Know which advertising delivers. Give each advertising source its own number, then compare leads, sales, and cost per sold lead to understand where your advertising dollars are working.

Voice Agent

Every hello.
A way forward.

A conversation takes shape, then becomes something your team can act on.

Voice AgentJessica
Move your pointer to explore the selected benefit.

Keep the conversation moving.

After the showroom closes

When you call it a night. Route calls to Voice Agent so late-night shoppers can get answers, share what they need and give your team a clear next step.

VIR. Know what caught their eye. Vehicle Interest Recognition connects the conversation to your live inventory, helping Voice Agent answer with the vehicle details and specifications you have on file.

A callback with a head start. Capture who wants a call, what they need and who should follow up, so the next conversation starts with context.

Turn interest into a visit. Help shoppers choose a time and keep the appointment details together, ready for your team to welcome them.

The details stay with the lead. Keep the questions, preferences and next steps from Jessica's call in one place, so your team can follow up without starting over.

Advantage

Pre-qualify your customers.Move the deal forward.

Let AI handle the questions that can feel uncomfortable to ask—down payment, income, paystubs and trade-in details. It follows up based on each answer, bringing consistency to pre-qualification and helping customers take the next step toward buying.

Down payment & documents
AlexCustomer
Goxee AI
  1. Goxee AI:

    What down payment are you planning for your visit?

  2. Alex:

    I will have $1,200 tomorrow.

  3. Goxee AI:

    Thanks, Alex. Do you have two recent paystubs and proof of your address ready to bring?

  4. Asks for what comes next.

    Connects the down-payment answer to a useful document checklist.

  5. Alex:

    My paystubs come by email. Can I bring them on my phone?

  6. Goxee AI:

    Yes. Save the two paystubs on your phone and bring them with your proof of address. The dealership will review them.

  7. Helps with the practical detail.

    Explains how to bring emailed paystubs, instead of repeating the request.

  8. Alex:

    Okay, I can have those ready.

Trade-in & employment
AlexCustomer
Goxee AI
  1. Alex:

    I make about $9,000 a month and might trade in my 2015 Dodge Charger.

  2. Goxee AI:

    How long have you been at your job, and how many miles are on the Charger?

  3. Builds on the answer.

    Follows the customer's mention of a trade-in with relevant questions.

  4. Alex:

    Five years at my job. About 140,000 miles.

  5. Goxee AI:

    Is there a loan balance on the Charger, or is it paid off?

  6. Alex:

    It is paid off.

  7. Clarifies the payoff.

    The salesperson can see the reported mileage and loan status before the visit.

  8. Goxee AI:

    Thanks. I will include that with your trade-in details for the dealership to review.

Questions & clarification
AlexCustomer
Goxee AI
  1. Alex:

    I can bring two check stubs. What is DL?

  2. Goxee AI:

    DL means driver's license. And do you have any open auto loans?

  3. Explains unfamiliar language.

    Answers what "DL" means rather than repeating a checklist.

  4. Alex:

    I had a $4,000 loan for a lawn mower. I think it is closed.

  5. Goxee AI:

    Are you making a payment on a vehicle right now?

  6. Closes the information gap.

    Separates an unrelated loan from the question about current vehicle payments.

  7. Alex:

    No auto payments.

  8. Goxee AI:

    Thanks. The finance team can review and confirm that information.

Ready for the next step
AlexCustomer
Goxee AI
  1. Alex:

    Here is my proof of address.

    Proof of addressImage shared for review
  2. Goxee AI:

    Thanks, Alex. The image is here for the dealership to review.

  3. Keeps the document with the conversation.

    The customer shares an image for review. Receiving a document does not mean it has been verified.

  4. Goxee AI:

    Keep your phone nearby for the finance team's follow-up. Financing is still subject to review.

  5. Alex:

    Will they call today?

  6. Goxee AI:

    Your salesperson can confirm the timing. If you miss the call, contact the dealership so you can reconnect.

  7. Makes the next step understandable.

    Prepares the customer for a finance follow-up without claiming an approval or a guaranteed call time.

Recreated from real conversations. Names and identifying details changed.

Explore the automations behind the conversation.

See what starts each follow-up, who it reaches and how it helps your dealership.

Browse automations

Conversation & Scheduling

Video Walkaround

Working leads

Hi Alex, we have a video walkaround available for the BMW X5. Would you like me to send you a personalized version?

Why it helps

Give interested customers a closer look at an available vehicle through a personalized walkaround.

When it runs
While Auto-Responder is on; delivery during business hoursWhen AI finds a relevant vehicle video; accepted requests are fulfilled when the dealership opens.
Who it reaches
Active Auto-Responder conversations discussing a specific available vehicle with an existing walkaround video

Coach & Personas

Context for your team.
Your dealership’s voice.

Clear recaps and response guidance help salespeople catch up quickly and continue in your dealership’s style.

Book a demo

Pick up where they left off

Bring the customer’s questions, vehicle interest, and conversation history into the next response.

Keep the conversation personal

Choose a warm, direct, or value-focused approach. Personas guide the wording while your salespeople stay in control.

Built around your dealership’s day.

Give interested shoppers a reason to return. Reconnect when prices change, similar vehicles arrive, or a coming-soon vehicle becomes available.

Turn an inquiry into a planned visit. Support the conversation, send appointment requests to your team, and follow approval with confirmation and reminders.

Reconnect when the conversation goes quiet. Give eligible leads another chance to respond, without asking salespeople to remember every check-in.

Keep the relationship after the sale. Stay connected with review requests, trade-in and buyback outreach, and relevant customer reminders.

Radar

Know when to adjust.
And when to hold.

Turn market comparisons and buyer interest into a clearer pricing decision for every vehicle.

Market Hold. Your asking price is supported by the local market. Radar helps you know when to hold your position.

Illustrative pricing examples: Radar brings market comparisons and buyer interest together to suggest holding your price or considering an adjustment. Recommendations do not change a vehicle price automatically.

A clearer picture. A smarter price.

Confidence, before the price changes. See the market and the customer interest behind each vehicle, so your next pricing move starts with the full picture.

Your market, up to 500 miles out. Find listings with the same trim as your vehicle and compare asking prices and mileage. Put the right competitors in view before deciding whether to adjust your price or hold.

The conversation belongs in the decision. Radar connects your inventory with CRM conversations and recent buyer interest. See why a price may be worth holding, without chasing teammates for the latest update.

Know the market before you buy. Enter a vehicle’s VIN to research its market before adding it to inventory. Review comparable listings and asking prices with more context for your acquisition decision.

See the interest behind the inventory. Vehicle Interest Score brings lead activity, serious-buyer conversations and recency into one view. Understand the attention a vehicle is receiving alongside its market position, before making your next pricing move.

Digital Badge

A first introduction.A reason to return.

Turn a visit to your lot into a lasting connection. Capture customer details with a badge scan, follow up with personalized updates, and bring the conversation back to your salesperson.

Built to bring them back.

Make the first visit count. On the showroom floor, around the lot or out for a test drive, every introduction is a chance to stay connected.

Give them a reason to scan. “Scan my badge. I’ll notify you on new units and price changes.” A natural invitation to keep in touch.

From a scan to your CRM. Customers share their details on their phone. Their information goes directly into your CRM for the next conversation.

A price change. A new opening. Life moves on after the visit. A personalized text about a price drop gives your customer a reason to look again.

A familiar face on your website. When customers return to browse, they can reconnect with the salesperson they already know.

Pick up where you left off. Your salesperson knows who’s calling and which vehicle caught their eye, so the conversation can keep moving.

Another chance to earn the sale. Bring a customer who walked away back to your dealership—with a connection already in place.

Dashboards

Your dealership.
Your point of view.

A view for every side of your business. Bring in the widgets you need. Make room for what matters.

Leads this week

128 new opportunities

Vehicles sold
24This month

Lead follow-up

81%

Already in progress

Different teams. Different perspectives. Start with dashboards for sales, inventory and customer conversations.

See clearly. Move confidently.

Start the day with a clear direction. Bring today's appointments, customer follow-ups and inventory priorities into focus.

See the story behind the number. Explore the customers, vehicles and activity behind your numbers, so you know where to act next.

Your reports. On your schedule. Make staying informed a routine. Schedule dashboard reports to arrive in your inbox when you need them.

Photo Booth

Transform yourvehicle photos.

Photo Booth uses AI to replace distracting backgrounds with studio, outdoor or dealership-branded settings. Give your inventory a consistent look, without a physical photo studio.

Your dealership. In the picture.

The same Honda sedan presented in front of a branded dealership scene.
Photo Booth
Original silver Honda sedan photographed outdoors.
Original photo

Your setting. Your brand. A branded setting gives your inventory a recognizable place to call home.

The same Toyota pickup in a branded dealership setting.
Photo Booth
Original white Toyota pickup photographed on a dealership lot.
Original photo

Everyday inventory. A considered presentation. Give your trucks and daily drivers the same attention as your flagship vehicles.

The same Ford pickup presented in front of a branded dealership.
Photo Booth
Original white Ford pickup photographed outdoors.
Original photo

A recognizable place to shop. Bring your dealership into the background of your vehicle photos.

Chevrolet vehicle presented in a Photo Booth setting.
Photo Booth
Original Chevrolet vehicle photograph.
Original photo

A cleaner backdrop. Give a busy lot photo a clear, consistent setting.

Any scene. Indoors or out.

The same Porsche presented against a canyon landscape.
Photo Booth
Original silver Porsche photographed on the lot.
Original photo

A setting with character. Explore a showcase that complements the vehicles you sell.

The same Jeep pickup presented against a mountain landscape.
Photo Booth
Original gray Jeep pickup photographed on the lot.
Original photo

Room to stand out. An open outdoor scene puts the focus back on the vehicle.

Mercedes vehicle presented in a Photo Booth setting.
Photo Booth
Original Mercedes vehicle photograph.
Original photo

A different kind of showroom. Explore an outdoor scene with room for the vehicle to stand out.

Cadillac vehicle presented in a Photo Booth setting.
Photo Booth
Original Cadillac vehicle photograph.
Original photo

One look across your listings. Give photos taken on different days a consistent presentation.

Audi vehicle presented in a Photo Booth setting.
Photo Booth
Original Audi vehicle photograph.
Original photo

Let the details speak. A quiet studio setting keeps attention on the vehicle.

FAQ

Questions, answered.

From customer conversations to vehicle photos, here are answers to common questions about getting started with Goxee.

Talk through your setup
How much does Goxee cost?

Pricing depends on your dealership's size, needs and the services you choose. Book a demo to discuss your setup and get a quote that explains the subscription, any usage charges and what is included.

Book a demo
Is training available for my team?

Goxee includes built-in tutorials in every section, giving your salespeople and managers guidance right where they work. Your team can learn at their own pace and revisit the tutorials whenever they need a refresher.

Do you integrate with my CRM?

Goxee connects with a wide range of CRM and dealership systems. Tell us which CRM you use, and we’ll confirm the available connection and what information it supports. You can also explore our integrations directory.

Explore integrations
Can I keep managing inventory with my current provider?

Yes, if your provider supports an inventory connection with Goxee. We can import your inventory so you can keep your existing workflow. We also recommend exploring Goxee’s inventory tools to manage your vehicles, photos and distribution together.

Why should I manage my inventory in Goxee?

Goxee brings inventory management, vehicle photography and distribution into one place. Capture photos with our app, manage your vehicles and pricing, and send your inventory to connected websites and listing platforms. With our broad integration network, you can keep working with the companies your dealership already uses.

Can Goxee send my inventory to the websites and listing platforms I use?

Yes. Goxee can send vehicle information and photos to a wide range of connected providers and listing destinations. Browse our integrations directory or tell us where you advertise, and we’ll confirm the connections available for your dealership.

Explore integrations
Will my vehicle photos stay high quality?

Photos taken with the Goxee app are automatically captured in 4K resolution. Goxee sends high-quality photos with your inventory to connected destinations, helping your vehicles look their best online. Each destination may apply its own resizing or compression.

Will I need to enter all my vehicles again?

Usually, no. If your current provider supports inventory exports to Goxee, we can import your existing inventory. Our team will help review the connection and available vehicle information and photos before you switch.

Do I need to subscribe to every service?

No. Services can be ordered separately. Start with the tools that fit your dealership, then discuss additional services as your needs change. Your quote will identify what is included; the services shown on this page are not automatically one subscription.

Are there setup fees or a free trial?

Setup costs and trial availability depend on the services and offer you choose. Ask us to confirm any implementation fees, trial length and charges that apply after a trial, alongside your subscription quote.

How do billing, contracts and cancellation work?

We offer month-to-month subscriptions. We also offer discounted quarterly and annual plans, which are still billed monthly. Your subscription agreement specifies your billing schedule, renewal and cancellation terms, and any applicable fees. Our team can walk you through the options before you sign up.

Review subscription terms
Can I show a vehicle without the customer coming to the lot?

Yes. Video Calls lets a shopper connect through your website or an invitation. A salesperson can show the vehicle live, answer questions, invite a spouse or dealership colleague, and share a finance application or trade-in link during the call.

How are calls assigned and routed to my salespeople?

Auto Assign gives a lead to the salesperson who answers. When that customer calls again, Auto Route can reconnect them with their assigned salesperson. You can also set extensions, choose simultaneous or sequential ringing, and configure business hours and coverage.

Can my salespeople text customers while on a phone call?

Yes. Salespeople can stay on the call while using Goxee to look up customer information and send vehicle details, directions, a finance application or a trade-in link. They can review the message before sending it and answer questions during the conversation.

Can I track which advertising sources bring calls and sales?

Yes. Assign a different phone number to each advertising source, such as CarGurus, Cars.com or AutoTrader. Goxee connects incoming leads to their source so you can review leads, sales and cost per sold lead using your configured advertising costs.

Where can I find call recordings and transcripts?

Recorded calls and available transcripts stay with each lead's conversations in CRM Messenger. Your salespeople and managers can review the call alongside messages in one workspace, making it easier to follow up, review customer questions and coach your salespeople.

When does Voice Agent answer, and what happens afterward?

Assign Voice Agent to a dealership phone line or extension to answer when staff cannot pick up, including after-hours calls routed to it. It can discuss available inventory details and capture the conversation. Your salespeople can review saved transcripts and lead notes before following up.

Can I control the automated follow-ups?

Yes. Choose which automations are active and configure their messages and settings in Goxee. They respond to events such as inquiries, appointments and vehicle changes. For appointment requests, your salesperson approves the appointment before confirmation is sent.

Will Radar change my vehicle prices automatically?

No. Radar brings together local comparisons and buyer interest to help you decide whether to hold a price or consider an adjustment. Your dealership makes the pricing decision.

Can sales managers and other staff customize their dashboards?

Yes. Choose the widgets and views that are useful for each role and the data that person is permitted to access. Widgets can be added, moved and resized, and saved reports can be scheduled by email.

What does Photo Booth do to my vehicle photos?

Photo Booth uses AI to replace distracting backgrounds with studio, outdoor or dealership-branded settings. It helps give your inventory a consistent presentation. The examples above let you compare original photos with their Photo Booth results.

Do I need a photo studio or special camera?

No physical photo studio is required. You can capture vehicle photos with the Goxee app on a compatible iPhone or Android. Our team can walk you through the photography and setup process.

Can Photo Booth match my dealership's branding?

Yes. Choose an indoor or outdoor setting from the showcase library, or work with our design team on a customized scene that includes your dealership's branding.

Where can my team get help?

Contact Goxee for help with setup, service connections and day-to-day questions. Existing customers can reach support at [email protected]. If you are exploring Goxee, book a demo to walk through your dealership's needs.

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