About Goxee:
Goxee is a leading software provider for car dealerships in the US and Canada. Since 2012, we have helped dealerships manage their inventory, websites, CRM, leads, communication, and AI tools from one platform.
We combine the stability of an established U.S. software company with the energy of a growing team. Now we are expanding our Medellín office, and we are looking for sharp, reliable people who want to grow with us.
About the role:
This is a customer-facing software role. As a Product Specialist, you will help dealerships understand, use, and get value from the Goxee platform by answering questions, guiding them through the software, troubleshooting issues, and making sure customers feel supported.
This is not a outbound sales job. You are not cold calling all day. You are helping real customers use real software.
A background in tech support, software support, help desk, SaaS, or customer service for a technology company is ideal. If you are good at explaining things clearly, staying calm with customers, and learning software fast, this could be a strong fit.
What you'll do:
Help dealerships understand and use the Goxee platform with confidence
Become deeply familiar with the Goxee platform so you can answer customer questions clearly and confidently
Handle customer questions by phone and email, and guide them to the right next step
You’re a good fit if:
Your English is clear, fluent, and confident
You have experience in tech support, software support, help desk, SaaS support, or customer service
You are reliable, show up on time are are able to work in-office in El Poblado
What you get:
A stable, long-term position with an established U.S. software company (Since 2012)
$3,700,000 COP guaranteed base salary
50% Additional Commissions when clients upgrade to our other tools
Full training on the Goxee platform and ongoing support
Growth opportunity inside the company
Major holidays + Vacation Days
How to apply:
We don’t start with resumes, we start with communication. We care about about how you think and how you speak.
This short video questionnaire tells us more about your english and personality than a resume ever could.
If we’re a fit, we’ll email you and move directly to a Zoom interview, followed by an in-person meeting at our office.
